Damilola Adebayo

Managed end-to-end student onboarding processes and provided essential technical support for Vsavvy Academy's learning platform, ensuring a seamless user experience.

• Successfully onboarded new students to the learning platform, facilitating a smooth transition and immediate access to educational resources.
• Delivered timely technical and access support via Telegram and other communication channels, enhancing user satisfaction and platform accessibility.
• Efficiently resolved login, password, and registration challenges, minimizing downtime and improving user retention.
• Proactively created new accounts for students facing sign-up or access issues, ensuring uninterrupted learning continuity.
• Maintained clear and concise communication, guiding users through platform features and updates to maximize engagement.

Conducted comprehensive functional and usability testing for WorkflowsHR's HR software, ensuring high-quality performance and an intuitive user experience.

• Executed functional testing on critical HR software modules (onboarding, performance review, wallet features), identifying key areas for improvement.
• Evaluated system usability to pinpoint and document bugs, glitches, and workflow inconsistencies, enhancing overall system stability.
• Authored detailed reports with actionable recommendations for improving user experience and interface navigation, contributing to product refinement.
• Collaborated cross-functionally with the development team, providing targeted feedback to optimize software performance and accessibility.
• Ensured rigorous quality assurance, verifying platform features aligned with user needs and organizational strategic goals.

Provided comprehensive administrative and operational support, contributing to business development, client engagement, and platform quality assurance.

• Conducted market research on industry events and strategies, providing insights that supported business development and strategic positioning.
• Performed app testing on the WorkflowsHR platform, identifying functionality issues and recommending improvements to enhance user experience.
• Drafted engaging newsletters and internal communication materials, improving client engagement and internal information flow.
• Documented comprehensive meeting notes and key action points, ensuring efficient follow-up and successful implementation of initiatives.
• Initiated client outreach through cold calls, successfully scheduling demo sessions and follow-up calls to support sales efforts.

Supported product operations and customer engagement, contributing to enhanced product understanding, satisfaction, and marketing efforts for WallX Africa.

• Assisted in demonstrating product features and benefits, effectively communicating value propositions to potential and existing clients.
• Addressed customer inquiries and provided detailed guidance, significantly enhancing product usage and overall customer satisfaction.
• Collaborated with marketing and sales teams, contributing to the creation of compelling product presentations and promotional materials.
• Collected and documented valuable customer feedback, providing insights that informed product design improvements and performance enhancements.

Managed online community engagement and content creation to foster positive interactions and gather user insights for product and marketing improvements at WallX Africa.

• Moderated and actively engaged with online community members, fostering positive interactions and cultivating brand loyalty.
• Developed and disseminated engaging content, successfully encouraging active community participation and robust discussions.
• Systematically collected community feedback and synthesized insights, informing product and marketing strategy improvements.

Designed and delivered engaging lessons, assessed student progress, and maintained a positive learning environment as an NYSC Teacher at Methodist High School.

• Designed and delivered engaging lessons, adapting teaching methodologies to accommodate diverse learning styles and maximize student comprehension.
• Assessed and evaluated student progress, providing constructive feedback that supported significant academic growth.
• Maintained effective classroom discipline, cultivating a positive and conducive learning environment for all students.

Participated in public health outreach initiatives for the National Youth Service Corps COVID-19 group, focusing on community education and sanitation.

• Conducted public health outreach to schools, educating students and staff on critical health practices.
• Provided health education sessions, including sanitation best practices and the importance of feminine hygiene, to promote public health awareness.